Customer360
Customer360
Provide governed customer identity, relationship, service, and engagement context across approved systems.
Reusable Business API accelerators
Start with stable contracts for the business entities your enterprise shares.
Customer360, Vendor360, Product360, Inventory360, Order360, and Shipment360 provide adaptable contract starting points within a much broader API product control plane.
Contract Portfolio Explorer
Inspect an accelerator before choosing a starting point
Select a Business API to compare its contributing sources, consumers, capabilities, and governed contract boundary.
Select a Business API accelerator to update the contract view.
Source systems
CRMERPSaaS applicationsDatabases
Result and contract
- The stable contract
- A versioned customer context schema with enterprise identifiers, selected attributes, relationships, provenance, and approved operations.
- v1
- What this enables
- Reuse one governed customer context across channels.
Consumers
Enterprise applicationsAI agents and copilotsAnalyticsWorkflows and automation
Related product context
Canonical ModelsUnified APIsAPI CompositionZero-Copy ExecutionUnify customer contextEnable enterprise AI agents
Provenance and qualification
- The contract reflects each enterprise's approved identity, privacy, and access rules.
From source objects to business contracts
Consumers need enterprise meaning, not a tour of every source schema.
Each accelerator defines a versioned contract that can draw from the sources, capabilities, and policies relevant to one enterprise.
Sources remain authoritative
ERP, CRM, SaaS, databases, APIs, and legacy systems continue to own their records and operational rules.
Contracts remain adaptable
Each enterprise chooses the fields, identifiers, operations, freshness, provenance, and policy its consumers need.
Reuse remains governed
Applications, agents, analytics, workflows, mobile experiences, and partners receive only approved interfaces.
Six starting points
Explore the Business API accelerators.
Customer360
Provide governed customer identity, relationship, service, and engagement context across approved systems.
Vendor360
Align vendor identity, onboarding, risk, procurement, and performance context across approved sources.
Product360
Expose consistent product identity, attributes, hierarchy, pricing context, and availability references.
Inventory360
Present inventory position, availability, location, and reservation context across operational sources.
Order360
Provide consistent order identity, status, line, payment, fulfillment, and exception context.
Shipment360
Unify approved shipment, package, milestone, carrier, location, and exception information.
Beyond the six accelerators
Create the API products your domains and consumers define.
The control plane also supports unified, composite, virtualized, agent, application, partner, analytics, workflow, and customer-defined API products.
Unified APIs
Normalize comparable vendor or source interfaces behind one consistent contract for consumers.
Composite APIs
Coordinate data and operations from multiple systems through one purpose-built business interface.
Virtualized APIs
Present controlled interfaces over existing systems without requiring every use case to create another persisted copy.
AI Agent APIs
Publish bounded tools and context interfaces designed for governed agent and copilot use.
Partner APIs
Expose controlled business capabilities to approved external organizations through explicit contracts.
Customer-defined API products
Model the contracts, policies, and lifecycle that a specific enterprise domain or consumer requires.