Service app
Service application context
Identity, relationship status, and recent service context are available to an approved internal application.
Business API accelerator
Customer360
Create a governed customer context contract across CRM, ERP, service, commerce, SaaS, and approved operational data sources.
Customer contract explorer
Change the customer-context consumer
Inspect how one governed customer contract can expose different approved context while preserving source provenance.
Select a consumer profile to update the response boundary.
Business API acceleratorsSource systemsConsumersResult and contract
CRM, ERPEnterprise applicationsGET /v1/customers/{id}/context
CRM, DatabasesAI agents and copilotsidentity · service status · provenance
Source systemsAnalyticsapproved relationship attributes
Result and contract
- Operation
- GET /v1/customers/{id}/context
- Fields
- identity · relationship · service
- Approved
Guided explanation
The customer problem
The customer problem
Customer-facing teams and applications assemble context differently from CRM, ERP, service, commerce, and regional systems.
The better operating model
The better operating model
Customer360 defines a stable contract for the customer context each enterprise approves, with mappings and provenance for participating sources.
The stable contract
The stable contract
A versioned customer context schema with enterprise identifiers, selected attributes, relationships, provenance, and approved operations.
What this enables
Reuse one governed customer context across channels.
Preserve source provenance and domain ownership.
Evolve participating sources without redefining every consumer.
Scope and qualification
The contract reflects each enterprise's approved identity, privacy, and access rules.
Source systems
CRMERPSaaS applicationsDatabases
Consumers
Enterprise applicationsAI agents and copilotsAnalyticsWorkflows and automation
Related use cases
Related solutions
One customer contract, designed around your approved context.
Customer360 does not prescribe a universal customer record. It gives each enterprise a stable interface for the identity, relationships, provenance, and operations its consumers are allowed to use.